1. How long will it take for me to download barablu?

It will take approx 5 minutes to download the barablu Dialler.

 

2. What will it cost me to call other barablu users?

You can call other barablu users from your PC for free on their PC/Mobile or Broadband phone.

3. What system requirements do I need in order to use barablu?

The minimum system requirements are:

PC running Windows 98, 2000, XP or Vista

 400MHz processor

128 MB RAM

5 MB free disk space on your hard drive

Sound Card, speakers and microphone

Internet connection (dial up: minimum 30 kbps modem, or any broadband: cable, DSL etc)

To achieve the best results barablu recommends the following configuration:

PC running Windows 2000, XP or Vista

1 Ghz processor

256 MB RAM

30 MB free space on your hard drive

Full duplex sound card (most sound cards made after 1998), and headset.

Cable, DSL or equivalent broadband connection to Internet.

4. Why do I need to sign up?

You need to sign-up to be able to log into barablu. Signing up will give you all the benefits of being a barablu user. Once you have completed the registration you will be prompted to create a username and password. Once you have completed this section you will be able to log in to the website and the dialler.

5. How will I know which of my contacts are online?

A small barablu icon will be displayed next to each of the contacts in your contact list. The display colour of the icon communicated the status of that contact:

Green: Online
Red: Busy
Yellow: Away
Grey: Offline

6. Can I change my online status?

Yes you can change your online status from barablu at any time. On the top of the application next to your image you can select your status from the pull down menu. You can even change your status from the chat window and the profile window that comes up when you select a contact from your list

7. I am already a barablu user do I still need to sign up?

If you are already a barablu user then you can simply close the registration window and you will be directed to the login box. Just enter your username and password to log in to the dialler.

8. I have forgotten my password.

If you have forgotten your password, you need to go to the barablu website and click on Forgotten Password. You will be asked your email address, and your password will be sent to that address. 

 

Unfortunately due to security reason we are unable to supply you a username associated with a specific password. Therefore, if you really can't remember your username, we suggest you open a new account.

9. What happens if someone calls me when I am on another call?

Voicemail is free with barablu and you don't have to activate anything. When you are on a call, all other incoming calls will automatically be diverted to voicemail.

 

Set up a personalised voicemail message by selecting Tools / Check Voicemail. You can record a personalised message and manage your received voicemails. Learn more

10. Can I call emergency numbers (911, 999, 112)?

No. You cannot make calls to emergency services with barablu. We suggest you use a landline or mobile phone to make these calls.

11. Will missed calls be displayed?

Yes, once you login, your missed calls will be displayed in the message panel just below your account information.

12. How can I chat with my contacts?

You can exchange instant messages (chat) with any of your barablu contacts that are online. You can also chat free with the contacts you import from your Skype, Google Talk, Yahoo!, and Windows Live Messenger friends.

 

To start a new chat open the Contacts tab and select the contact you want to chat with. A pop up window will open. Select the chat option from this window and a separate chat window will open. Type your message and send. The message will display in the chat window after your name. Any responses received will be displayed after your contact's display name. You can continue to exchange instant messages as long as both users remain online. It is also possible to send offline messages to contacts that are not currently signed in. They will not respond to you in real time but will receive these messages the next time they sign in.

13. How do I check my call history?

To view your call history, log into you're barablu account and choose the Call History tab from the navigation bar.

 

barablu call records are updated in real time. That means that your call details will be updated when your call ends.

14. How long will my balance be active for?

barablu credit expires 180 days after your first usage, so make sure you make a call at least once during that period. Alternatively to keep your account active you must add more credit once every 180 days.

15. How do I check the balance in my account?

To view your balance you need to select the My Account Information under the barablu tab from the application.

16. Will the person I call know if I am calling from a PC, mobile, or IP phone?

If you call a standard landline or mobile the person receiving the call will not know where you are calling from.

 

However, if you call another online user they will be able to see if you are calling from your PC or mobile.

 

 

17. What numbers will the person receiving the call see?

Depending on the network provider the number will either be shown as private (hidden) or normal barablu registered numbers.

18. How much will it cost me to call non-barablu friends?

To call your non-barablu friends you need to have credit in your barablu account. With barablu you can call your friends outside the barablu network on their regular landline and mobile numbers. View our rates here.

19. How can I receive a call on my PC?

Simply sign in to your barablu account. Once you are signed in and online an alert box will pop up on your screen when someone calls you and it will give you the option to either answer or reject the call.

20. When I receive a call what name will be displayed?

If the person calling you is listed in your contacts then the name of the person will be displayed.

21. I am unable to hear anything when using the service from my PC, what is wrong?

Firstly check that your computer is connected to a headset or speaker and microphone. Check your sound settings. If this has not resolved your problem then try again a few minutes. It may just be a temporary issue.

22. I am unable to call a landline or mobile?

If you are unable to call a landline or mobile number we suggest you check your account balance by clicking on My Account Information under the barablu tab on the dialler. To make a call to a regular landline or mobile you need to have credit in your barablu account and you must have enough credit to make a 1-minute call to the desired destination. View barablu rates

 

If your account balance is sufficient, then you need to check the format of the number you are dialling. The number you are calling should be entered in the format of "00" "country code" " area code" " number". This applies to both international and local calls. You do not need to add a '+' sign before the number.

23. What is the global directory?

Global directory is a place to find all other barablu users. Through the global directory you will be able to find details such as name, language, country, town, barablu username, gender and age group of other barablu users. You can search for contacts on the global directory too. Once you have found a contact you can add them to your list by sending an email automatically to that contact. They can either accept or decline your invitation.

By default your profile will be hidden. If you wish to publish your profile on the global directory, you can do so by logging on to the website and change the status on the personal information page.

24. I am unable to find my friend on the global directory although she is a barablu user.

It might be that your friend didn't enable the option to be listed on the global directory when she signed up. By default the profile will be hidden. To enable the profile, your friend needs to log in to the barablu account from the website and enable this option from the Personal information page.

25. I can view my friend on the global directory but I am unable to add her to my contacts.

If you are unable to send an email to add your friend to your contact list then this is because your friend has not saved her email address at the time of registering for the dialler. You need to ask your friend to enter their email address on the personal information page after logging into the barablu account from the website.

26. I am unable to send an email to my friend even though she has saved her email address

It is likely that your login session would have expired if you have the contact window open for sometime before clicking on Add Contact. Email will not be sent if the session has expired. We suggest you close all windows, log out of the dialler. Log in again and then trying adding your contact.

27. How do I uninstall barablu?

To uninstall barablu from your computer, click on the Start button. From the control Panel, select Programs> barablu Dialler > Uninstall. A grey box will appear on the screen. You need to click on the Uninstall button in order to remove the program from your computer. Once the uninstallion is completed, you need to click on the Close button in order to close the uninstallation window. This will remove the dialler and the related applications from your computer.