1. How do I download barablu for my mobile?

You just need to go to the website, register yourself with a username and password, select the handset and enter your mobile number. You will receive a SMS with a link, which you can open and download the software

2. What should I do if I don’t receive the SMS link?

If you don’t receive the SMS, you can try to download it again or contact our support team on: support@barablu.com

3. Which mobile phones are compatible with barablu?

To use barablu from a mobile, you will need a mobile using one of the following operating systems: Symbian 8, 9.1 or 9.2, Windows Mobile 5.0 or 6.0. To see the complete list of compatible mobile phones, go to the download page and select the model drop down menu.

4. There are warning messages during the installation process. What should I do?

You do not have to worry about the warning messages. These are there due to the fact that this is still only a beta version. We can ensure you that the application will in no way harm your handset, just click continue.

5. How do I make a barablu call?

To make a Barablu call, you need to have online contacts on your list. You can just select the contact and press call.

6. What is a barablu out call?

Barablu out call is when you call to non Barablu users, on their landline/mobile numbers, anywhere in the world, at a very low cost.

7. How much do I pay for a regular call?

To see all our rates please click here

8. Can I call to my Skype, Google, MSN or Yahoo contacts?

You can call to Skype and Google talk contacts for free and IM your MSN or Yahoo contacts.

9. How do I use chat feature?

You just need to click on the highlighted contact, go to Options and select chat. A window will be opened and you can type and send to the other contact.

You can also chat free with the contacts you import from your Skype, Google Talk, Yahoo!, and Windows Live Messenger friends.

10. Can I add another user?

Yes, you can add other when you are on the chat window, by going to Options and selecting Add new user.

11. How do I set a topic?

On the chat window you have an option to Set a topic.

12. How do I send a SMS?

To send SMS, you first need to verify a mobile number. After that you can just select SMS and create message. You can type the destination number (including the country code) and message and press send.

13. How do I verify my number?

To be able to send SMS messages you first need to verify a mobile phone number, using Barablu PC dialer. Please install Barablu PC and click on the SMS icon in a random user's contact card. Barablu will ask you to verify a number. Click "yes", enter your mobile phone number and click on "send". Shortly you will receive a confirmation code on you mobile phone - Enter the code you received and click on "submit" button. You are now ready to send your first SMS message.

14. How do I use Group Chat?

You need to invite your contacts to start a group chat. Go to Options / Features / Group chat. Select the contacts which you want to invite for the group chat.

 

Note that you can only use group chat with barablu contacts and not with your other IM contacts.

 

15. Can I add more users, during the group chat?

Yes, you just need to go the Options and select Add new user.

16. Can I share photos/files with my barablu contacts?

Yes, you send files by going to Options à Send file and choose the file which you want to send.

17. How do I export photos?

You can export all your photos that are on your mobile phone, by going to Features à Export Photos.

18. How do I put credit on my account using my mobile?

To top up your account, using your mobile, you need to buy have a voucher number, which at the moment is only available on the Scandinavia countries.

19. How do I top up my account?

To top up your account, go Barablu website and login into your account. You have to select the method payment (credit card, voucher number or ukash).

For credit card, please make sure you enter all the mandatory fields correctly.

20. How do I check my balance?

You can view your balance at anytime by selecting the My Account Information option from the dialler. You can also log in to the website to view your balance.

21. What is my number?

With my number your non-barablu contacts can get in touch with you too. You'll get an ordinary local fixed line number which will ring into your barablu account whenever anyone calls you. That means that you will receive your my number calls on your mobile or PC.With my number, your friends can make international calls at local rate. If you choose a my number in the same area code in which they live, all calls will automatically be diverted to your barablu account.

22. Do I need to pay to get a my number?

For UK my number, you do not need to pay anything. It’s free!

For US My number, you only have to pay 16pounds for 12 months

23. How do I import my contacts?

To import your contacts (MSN, Yahoo, Googletalk and Skype), please go to Options à Features à Import contacts. Select the account you wish to import and enter the username and password of that account. Your contacts will be displayed on the contact list.

24. Can I have Skype and MSN contacts imported at the same time?

Yes. You can have all your accounts (MSN, yahoo, googletalk and skype) imported.

25. Can my calls go to Voicemail?

Yes. If you change your status to Busy, if you are offline or simply don’t answer, the calls will go to voicemail. A voicemail alert will appear whenever your contacts leave a message.

26. Do I need to pay to hear my voicemail messages?

No, Barablu gives you voicemail for all your incoming calls, absolutely free!

27. Can I make video calls from the mobile?

You can receive video calls from users who are using Barablu PC software. However you are not able to make video calls.

28. Can I export my phonebook contacts to Barablu?

Yes. Go to Options à Features à Store phonebook contacts. Your contacts will be exported to your contact list on Barablu and you can also access them, by using Barablu PC.